FAQS FOR CUSTOMER ACCOUNTS
Adding or Updating Your Company's Payment Method
our company has the option to pay with credit card or ACH for the spaces that you reserve on the SecurSpace marketplace. Here's how to add a payment method:
- Login to your account (click"login" in the top right corner of our main page)
- In the top right corner, click "Account"
- Click "Company"
- You will see an orange box that highlights "Company"... You can click over to the button for "Payment Methods".
- Click the orange button for Add Payment Method
- If adding a card, you can instantly use this payment method.
- If looking to use ACH, you have the option to get instant verification or opt to have micro deposits sent to your account. Micro deposits require follow-up action and may take a few days to become fully active.
Looking for a better way to search and reserve parking/storage anywhere in the United States? Creating a free Customer Account on SecurSpace makes this a snap!
Here are the simple steps to create a Customer Account for your company. If you want to check if your team already has a company account, please reach out to the SecurSpace support team.
Visit our main page: www.secur.space
In the top right corner, you will see "Get Started". Click the button!
Complete the profile information and create your account
That's it! Below are some other helpful tips once your account is created.
Many companies need multiple users to have access to their SecurSpace account. Your team can add and remove unlimited users and set different privileges by following the steps below!
Editing users on your company's account only takes a few simple steps:
Login to your account (you need to have Administrator privileges to add users)
In the top right, click the "Account" drop-down and select "Users"
On the right side, you will see your current users
To remove a user, click "Remove" next to their email
To add a user, click on the button to the left of the page "Add New User"
When you add a new user, you can set the security privileges you'd like that individual to have when using your company's account.
Your company has the ability to remove or add payment methods at any time through your company profile. Follow these steps to learn how!
If you would like to delete your old payment method, follow these steps:
Login to your account (visit main page and click "login" in the top right)
In the top right corner, click "Account"
Click "Company"
You will see an orange box that highlights "Company"... You can click over to the button for "Payment Methods".
Click the 3 dots ( . . . ) to the right of the account you wish to delete
Click Remove
Click Yes to confirm you wish to remove that account
If you are a Customer who needs to update the payment method for an active booking due to new payment method information or failed payments, this article walks you through the steps and helps you learn how!
Login to your account (click ‘Login’ on the top right corner of our main page)
Navigate to ‘My Bookings’
Find the Booking that needs its payment method updated by entering the booking number in the “Search” bar
Click ‘Update Payment Method’ on the right corner of the booking
Select the Payment Method that you would like all future payments related to this booking be charged to
Accept the Terms of Service Agreement and click 'Next'
If the message seen below appears, your Payment Method for that booking has successfully been updated
If your company is looking to reserve space for a truck, trailer, container/chassis, or equipment parking and storage, here are the simple steps to book space using SecurSpace.
Search for Space:
You can search for space on both the main page and the search page.
Enter the city where you need space
All locations in that city will show up on the left side of your screen, and the map of the entire city will show up on the right.
That's it!!!
*If no locations show up in the city you have searched, you can fill out a form for our team to see if we have new partner locations nearby.
Advanced Filtering for Locations to Match Your Needs:
We have built filter tools to help you only see yards that match what you need!
In the Search bar, you will see other options next to the "Location" box. You can filter by Dates when you need space, Number of Spaces you need, Type of Equipment you will be parking/storing, and even Location Features.
If you need a yard that can fit a tractor trailer and has 24/7 manned security, you can easily filter down to see only yards that match that need!
Booking Space Steps:
Create a customer account in the top right corner (or login if you have one)
Search in the city where you need space and filter down to the yards that fit your needs
Click on a location image or point on map to open the location profile. Read the description to make sure this location will work for your team.
Begin filling out your request:
Equipment Type that you are storing
Dates you need the space (if looking for monthly or long-term parking or storage, read about recurring bookings here)
Number of Spaces you need
Click "Book Space"
Agree to the Reservation Agreement
Select your payment method
Receive approval email
Booking Approvals
"Instant Approval" Locations: When you book space at an "Instant Approval" location that is still blue on the map, as long as the yard still has as much space as you are requesting available, you will receive your Booking Approval immediately. Learn more about Instant Approval locations.
"Request Space" Locations: Locations that are orange on the map will need to approve your booking. Partners have 30 minutes to accept or decline a booking if they do not have the space available. If a request is declined, you will not be charged for your booking. You can search and request at a different location or reach out to our team for help finding a new location.
When am I charged for a booking?
Your company's payment is not processed until a booking is Accepted.
If a booking is declined, you will not be charged for that booking.
If you place a recurring booking, your booking will bill on the 1st of the month until each month that your booking is active.
How do I know where the yard is and how to get in the gate?
Once your company has completed a Booking, you will receive a confirmation email.
This email will show you the Booking Number, the Location Address, and any Facility Instructions to pass along to your driver before they arrive.
Please read these instructions, as some partner require you to call to get a gate code before arriving.
If you requested parking space, you'll know in 30 minutes or less if you are approved or declined. Declined bookings are never charged. Here's more help information:
SecurSpace has designed the website to make parking reservations easy and quick. You will know within 30 minutes if you are accepted or declined -- and you do not need to contact anyone for this. You are alerted automatically!
FIRST: HOW TO SEE THE STATUS OF YOUR BOOKING
If you requested space, here's how to see if you are accepted or not...
Look at your "MyBookings" page
If your booking is Accepted, you can begin parking
If your booking is Pending, you will receive an update in 30 minutes or less
If your booking is Declined, either the yard is full or they did not see your request in 30 minutes.
NEXT:
If you are ACCEPTED. . .
You will receive an email letting you know your booking is confirmed
Your booking will show "accepted" in "My Bookings" page
You can also see facility instructions in "My Bookings" page on how to find the yard and instructions for your drivers
This confirmation email will have address, booking details, and facility instructions that you or your driver needs to follow to get into your parking spot(s).
If you are PENDING. . .
Bookings at a Request-only yard(orange on the map) OR an instant approval yard that is close to or at capacity will show as Pending in your "My Bookings" page.
You will notice an email that shows your booking is pending as well.
You will always receive an email notification (that you were accepted or declined) in 30 minutes or less. This is automatic. Your booking will also update automatically on "My Bookings" page.
If you are Declined
You will automatically receive an email in 30 minutes or less from the time of booking that you are declined.
Why? If you were declined, this likely means the yard is full or did not see your request in time.
You can see this update in your automatic email and in your "My Bookings" page
After you are declined, you will not be charged
After you are declined, you can create another booking at a different facility.
Please allow the full 30 minute period to receive a status update - SecurSpace support is unable to offer any updates during this initial period.
Monthly and long-term Bookings require special attention when placing your Booking. Steps to make this easier are below!
Steps to Create a Long-Term Reservation:
Create a Customer Account on the main page (click "Get Started" in the top right) or Login
Search and select the yard of your choice (for assistance see "How can I book space?" Article)
When selecting date range, you should click the "Recurring" button to "Yes" and select "Monthly"
Determine your start date and end date in the From and Until fields
If your reservation starts on the 15th or earlier, you will pay a pro-rated amount for the first month then have the 2nd payment begin on the 1st of the next month.
If your reservation starts on the 16th or later, your first payment will be a pro-rated amount for the remainder of the first month plus the 2nd month.
Update the Equipment Type and Spaces fields.
Click the box to agree to the Rental Agreement
Click Book Space
Important note: Some of our Partner Locations will automatically approve bookings, others approve or decline each request manually. For those that approve manually, it can take up to 30 minutes for a response. If your request is declined, the SecurSpace team will get to work finding you additional options.
SecurSpace aims to make the processes of searching, booking, and storing your equipment as easy as possible. Here's how the different types of Partner Locations show up on the map and what it means to be "Instant Approval".
"Instant Approval" Locations:
When you book space at an "Instant Approval" location that is still blue on the map, you are likely to receive your Booking Approval immediately.
When your Booking is approved, you will receive a confirmation email with location address and detailed instructions that your drivers may need when they arrive.
If a yard is full or nearing capacity, they will need to check their inventory quickly and accept or decline your Booking within 30 minutes.
"Request Space" Locations:
Locations that are orange on the map will need to approve your booking. Partners have 30 minutes to accept or decline a booking if they do not have the space available.
If a request is declined, you will not be charged for your booking. You can search and request at a different location or reach out to our team for help finding a new location.
How can I see my bookings?
If you are a Customer looking to find information on existing or past Bookings, this article will help!
Login to your account (click"login" in the top right corner of our main page)
Go to "My Bookings" tab in the top right
You can search for specific bookings in the search bar or scroll to see all bookings. Information you can see here:
Booked Dates
Partner Location
Equipment Type
Booking Number
Spaces Booked
Frequency (daily or monthly)
Rate
Total Cost
Overage Rate
Payment Method
Status
Are you looking to cancel a confirmed reservation?
Any booking made through SecurSpace must be canceled no later than 24 hours before the start of the booking in order to receive a refund, or in the case of a booking that is made within that window, the booking is non-refundable. We have this policy in place in order to create a fair marketplace for all. Our partners, when accepting a booking, reserve a spot and therefore take it off of the market. In case of any cancellation or no show after the 24 hour cancellation period, it can be very difficult for them to re-rent that spot with the short notice. Cancellations before this time period can be made on the website, or we are more than happy to make them for you if you call or email within the cancellation window.
Cancellations also can impact customers-- if your company is hoping to book space at a yard, but they are listed as full (even though they really are not), you will not be able to book space there.
You can see more details in our website terms of use on our main page.
How can I cancel space?
If you are within the cancellation/refund period, you can cancel the space by following these instructions:
Log into your account
Select 'My Bookings'
Choose the booking you would like to cancel and select the red 'Cancel' button.
Please note, if you are outside of the cancellation/refund period, you will NOT be able to cancel the space from your bookings page.
Large fleets and owner operators now have the ability to search for and reserve yard space for truck parking, trailer storage, and equipment storage all over the US. Here's how:
Search for Space:
You can search for space on both the main page and the search page.
Enter the city where you need space
All locations in that city will show up on the left side of your screen, and the map of the entire city will show up on the right.
That's it!!!
*If no locations show up in the city you have searched, you can fill out a form for our team to see if we have new partner locations nearby.
Advanced Filtering for Locations to Match Your Needs:
We have built filter tools to help you only see yards that match what you need!
In the Search bar, you will see other options next to the "Location" box. You can filter by:
Dates when you need space,
Number of Spaces you need,
Type of Equipment you will be parking/storing,
and even Location Features
If you need a yard that can fit a tractor trailer and has 24/7 manned security, you can easily filter down to see only yards that match that need!
How can I complete a booking?
If you are a customer looking to complete a booking, follow these simple steps!
If you have a current booking, complete the reservation by following these steps:
Login to your account (click"login" in the top right corner of our main page)
In the top right corner, click "My Bookings"
Click "Complete Booking" on the booking that requires action
Click "Update Payment Method"
Select the appropriate card or ACH
Click to "Accept Reservation Agreement"
Click "Next"
Confirm your booking.
Your booking on the 'My Bookings' tab will now show the status of 'Approved'!
If you are wondering why you did not receive approval for your booking, start here!
Why you were declined/ How it works:
When you book space at a yard that is request-only (orange on the map), the yard has 30 minutes to click "accept".
When you book space at a yard that is instant approval (blue on the map), but the yard is at or over capacity, the yard has 30 minutes to click "accept".
You will notice an email that shows your booking is pending and it will be marked as such in the "My Bookings" page during this time.
If a yard does not reply within 30 mins or if they are fully booked, you will receive an email that lets you know the booking has been declined.
You are NOT charged if a booking is declined.
To avoid the 30 minute wait period or the chance that your booking will be declined, you can book space at instant approval (blue on the map) facilities. As long as they do not fill up, you will instantly receive a booking confirmation.
If you are looking for steps to check your company's inventory on SecurSpace, this article will help you!
How to View Your Current Inventory Being Stored:
This report is only valid in Partner Locations that use the SecurSpace Gate Management System to track daily inventory. If a yard lists "Daily Inventory Report" in their facility offerings, the facility will be able to provide you inventory reports upon request.
For Partner Locations using our Gate Management System, follow these steps:
Login to your account (click"login" in the top right corner of our main page)
Go to Reports dropdown tab in the top right
Select Current Inventory
Search for a unit in the Filter box
You can Group or Sort results by:
Check In Date
Container #
Trailer #
Chassis #
Chassis License Plate
Size
Seal
Type
Booking #
Location
Partner
If a charge for an overage comes in at an unexpected rate, please use the below guide for assistance.
Overages are calculated a daily rate, set by the yard, and are subject to change at any time.
Why? The yard needs to be able to charge more for this equipment due to the fact that there is no pre-cleared reservation for the equipment, and yards can and do become very congested if there are too many pieces of equipment on the yard without an active booking.
If you do not have an active (pre-paid) booking, or if you bring more equipment in the yard than is paid for, the yard has the right to charge a higher rate rate for any extra (or unpaid) equipment.
To avoid any of these charges that are subject to fluctuation, you will need to have an active booking on the yard for all pieces of equipment you bring onto the yard.
How to Validate Overage Charges
This article will guide you through the steps necessary to validate overage charges using your Booked Space Calendar Report.
Overages are generated when a customer has more inventory on the yard than paid spaces reserved through a booking. They are calculated by subtracting the total number of booked spaces from the max inventory on the yard for that service date.
The Booked Space Calendar will show you the number of spaces you had booked for a specific service date, the maximum inventory that was checked-in the yard for a service date, overage invoice number and allow you to view that service date’s inventory records.
Process to Validate Overage Charges
Navigate to your ‘Booked Space Calendar’ which can be found under the ‘Reports’ tab on the main toolbar.
Search for the yard location name in the ‘Filter’ bar where the overages accrued or scroll down till you find the correct yard.
Note: you can filter, group and sort by location, overage invoice number and booking number in the ‘Filter’ field at the top of the screen.
Find the service date(s) in question and navigate to the respective service date box.
Each box will include the following pieces of information: Service Date, Booked Spaces, Max Inventory, Number of Overage Spaces, Charged Overage Spaces, Yard Location, Active Bookings for that Service Date and respective Overage Invoice
Compare the number of booked spaces versus max inventory on the yard; if the Max Inventoryon the yard is greaterthan the number of Booked Spaces, overages will be charged.
Viewing Inventory Checked-in to the Yard
When reviewing the specific service date box on the Booked Space Calendar, click the Action Button (...) on the right side of the box
Click 'View Inventory Log'
An Excel sheet that is broken down to service date starting inventory, interchanges throughout the day and service date ending inventory
The row where Max Inventory is identified is used to calculate the total number of overage charges
How to View Inventory Under an Invoice
This article will guide you through viewing inventory that was checked into the yard during the service dates listed on an invoice. This tool can be used when looking to see what inventory that was brought into the yard caused overages.
Log in to your SecūrSpace account (top right corner of main page)
Click the “Reports” tab on the toolbar
Choose the ‘Invoice’ report on the dropdown
Type the invoice number you wish to view inventory under in the ‘Filter’ bar at the top of the page
Be sure the start date and end date on the top of the invoice report are set to include the service dates listed on the invoice
Click the Action Button (...) on the right hand side of the selected invoice box
Click ‘View History’ from the Action Button dropdown
An Excel spreadsheet will be downloaded that includes the starting inventory for each day, ending inventory for each day, and all interchange information during the service dates of the invoice
This article will explain the reasoning behind why overages incur, how to validate an overage and the timeline of an overage invoice being charged.
Overages occur when your company has more inventory checked in to the yard than pre-paid spaces reserved in a booking.
For an example if you have 1 space booked at a yard but have a max inventory of 2 containers/trailers/trucks on the yard at one time, you will be billed for 1 overage.
For overages that incur during daily one-time bookings, the customer will receive two email notifications:
One email the day after an overage has incurred detailing the number of spaces and the total amount to be charged. NOTE: You will have 1 business day to look into the charges and dispute any inventory that may be incorrect before the invoice is charge
A second email approximately 2 business days after the initial overage notification confirming the charges have been processed
For monthly bookings, overages are calculated on the 1st and 15th of the month and charge 3 business days after the respective notification date.
If you have billing questions, knowing how to view your invoices is a great place to start! This article will help you navigate the invoices section of your SecurSpace account.
How to View Your Invoices:
If you have billing questions or would like to view invoices for your own records, the SecurSpace site has made reporting easier for you!
Login to your account (click"login" in the top right corner of our main page)
Go to Reports dropdown tab in the top right
Select Invoices
Select the date range and/or Partner Location you would like interchanges for in the top left of this report.
You can search for a unit in the Filter box
You can Group results by:
Invoice Type
Charged Date
Payment Completed
Status
Booking #
Location
Partner
You can Sort your invoices by:
Invoice Number
Amount
Payment Type
Invoice Type
Spaces
Service Dates
Charged Dates
Payment Completed Date
Status
Booking #
Partner Location
Partner Name
If you would like more information on an individual invoice, you can click the three dots to the right ( . . . ). If you would like to export your invoices into an excel report, you can click the orange Export button at the top of the list.
How to view a PDF of a SecurSpace Invoice
Do you need to print or view a PDF version of a SecurSpace invoice? This article will show you how!
Go to the 'Invoice' report under the 'Reports' tab on the toolbar
Find the invoice you are looking to view by searching for the invoice number in the 'Filter' box or scroll down until you find the invoice
Click the Action Button (...) and choose 'View Invoice'
The PDF version of the invoice will then appear
A helpful guide to read and understand overage invoices and how they are charged.
Overages Invoices are generated automatically when a customer has more equipment checked into a yard than paid spaces.
If you have a monthly booking at the yard, overages will accrue and charge twice a month (one invoice for the 1st-15th and one invoice for the 16-end of the month). You will receive an invoice on the 16th and 1st of each month, that you will have 72 hours to review before it is charged.
If you have a daily booking at the yard, overages will be charged daily. you will receive any overage invoice generated 1 day after the overage has taken place and you will have 24 hours to review the invoice.
If you are parking/storing at a Partner Location that uses the SecurSpace Gate Management System to check in/out equipment, you will be able to see interchanges in your SecurSpace account. This article will help you learn how!
How to View Your Interchanges:
Login to your account (click here to login)
Go to Reports dropdown tab in the top right
Select Interchanges
Select the date range and/or Partner Location you would like interchanges for in the top left of this report.
You can search for a unit in the Filter box
You can Group or Sort results by:
Activity
Date
Container #
Trailer #
Chassis #
Chassis License Plate
Size
Driver First Name & Last Name
Driver License
Seal
Type
Booking #
Location
Partner
Inventory
If you would like to print interchanges, you can click the three dots to the right
If you would like to export your interchanges into an excel report, you can click the orange Export button at the top of the list.
Have a question on how many spaces you were using on a particular day? Want to check your booked spaces vs. used spaces for a time period? Your Booked Space Calendar is a useful tool!
Calendar of Space Booked
The Booked Space Calendar allows you to view your total spaces booked vs. total spaces used on a specific date. This report is only valid in yards that use the SecūrSpace Gate Management System to track daily inventory.
To find this report, log into your account and navigate to 'Reports' on the top right and then choose 'Booked Space Calendar' from the list. All yards that you have made bookings at will be listed on this page. Scroll to the yard in question and you will be able to see a listing of days that you either had a booking at that yard or you had pieces of inventory checked into that yard (or both). Make sure you have the correct date range selected at the top. The report will tell you, by day:
a) How many paid spaces were booked at the yard
b)the maximum amount of inventory that has been checked into the yard, by day
c) How many spaces you utilized over your confirmed booking, or 'overage spaces' (b-a)
If you have questions about an individual date’s inventory and related charges, you can click the three dots to the right ( . . . ) to view Overage invoices and the Inventory Log.