If you requested parking space, you'll know in 30 minutes or less if you are approved or declined. Declined bookings are never charged. Here's more help information:
SecurSpace has designed the website to make parking reservations easy and quick. You will know within 30 minutes if you are accepted or declined -- and you do not need to contact anyone for this. You are alerted automatically!
FIRST: HOW TO SEE THE STATUS OF YOUR BOOKING
If you requested space, here's how to see if you are accepted or not...
Look at your "MyBookings" page
If your booking is Accepted, you can begin parking
If your booking is Pending, you will receive an update in 30 minutes or less
If your booking is Declined, either the yard is full or they did not see your request in 30 minutes.
NEXT:
If you are ACCEPTED. . .You will receive an email letting you know your booking is confirmed
Your booking will show "accepted" in "My Bookings" pageYou can also see facility instructions in "My Bookings" page on how to find the yard and instructions for your drivers
This confirmation email will have address, booking details, and facility instructions that you or your driver needs to follow to get into your parking spot(s).
If you are PENDING. . .
Bookings at a Request-only yard(orange on the map) OR an instant approval yard that is close to or at capacity will show as Pending in your "My Bookings" page.
You will notice an email that shows your booking is pending as well.
You will always receive an email notification (that you were accepted or declined) in 30 minutes or less. This is automatic. Your booking will also update automatically on "My Bookings" page.
If you are Declined
You will automatically receive an email in 30 minutes or less from the time of booking that you are declined.
Why? If you were declined, this likely means the yard is full or did not see your request in time.
You can see this update in your automatic email and in your "My Bookings" page
After you are declined, you will not be charged
After you are declined, you can create another booking at a different facility.
Please allow the full 30 minute period to receive a status update - SecurSpace support is unable to offer any updates during this initial period.