As a partner, what do I do if a customer stays in a space longer than they have booked and paid for?
If a customer is using space at a facility that is not equipped with SecurSpace’s Smart Parking System (SPS) after it’s paid booking has expired, the Partner can notify SecurSpace of the booking overstay.
Please include the following information in the Support Ticket’s ‘Description’ portion:
Customer Name
Booking Number
Truck/Trailer/Container Identification Numbers
Length of Overstay
SecurSpace will then reach out to the customer notifying them of their booking overstay to reconcile the issue by executing one of the following scenarios:
Extend the customer’s booking to a future service date, updating the booking status to ‘Active’
Create an overage booking to compensate for the additional time equipment was in the Partner’s facility
Please note that per SecurSpace’s Terms of Service, we CANNOT charge the customer without their explicit authorization. Partner’s have the sole discretion to hold any equipment on the yard until charges are paid through SecurSpace.
Our Smart Parking System automatically charges for booking overstays and overages, capturing potential lost revenue all while offering Partner's insight into the yard's current capacity, live inventory reports, and more. If you are interested in learning more about our Smart Parking System please contact sales@secur.space.