This article will explain the reasoning behind why overages incur, how to validate an overage and the timeline of an overage invoice being charged.
Overages occur when your company has more inventory checked in to the yard than pre-paid spaces reserved in a booking.
For an example if you have 1 space booked at a yard but have a max inventory of 2 containers/trailers/trucks on the yard at one time, you will be billed for 1 overage.
For overages that incur during daily one-time bookings, the customer will receive two email notifications:
- One email the day after an overage has incurred detailing the number of spaces and the total amount to be charged. NOTE: You will have 1 business day to look into the charges and dispute any inventory that may be incorrect before the invoice is charge
- A second email approximately 2 business days after the initial overage notification confirming the charges have been processed
For monthly bookings, overages are calculated on the 1st and 15th of the month and charge 3 business days after the respective notification date.