PARTNER ACCOUNT FAQS
As a partner, what do I do if a customer stays in a space longer than they have booked and paid for?
If a customer is using space at a facility that is not equipped with SecurSpace’s Smart Parking System (SPS) after it’s paid booking has expired, the Partner can notify SecurSpace of the booking overstay.
Please include the following information in the Support Ticket’s ‘Description’ portion:
Customer Name
Booking Number
Truck/Trailer/Container Identification Numbers
Length of Overstay
SecurSpace will then reach out to the customer notifying them of their booking overstay to reconcile the issue by executing one of the following scenarios:
Extend the customer’s booking to a future service date, updating the booking status to ‘Active’
Create an overage booking to compensate for the additional time equipment was in the Partner’s facility
Please note that per SecurSpace’s Terms of Service, we CANNOT charge the customer without their explicit authorization. Partner’s have the sole discretion to hold any equipment on the yard until charges are paid through SecurSpace.
Our Smart Parking System automatically charges for booking overstays and overages, capturing potential lost revenue all while offering Partner's insight into the yard's current capacity, live inventory reports, and more. If you are interested in learning more about our Smart Parking System please contact sales@secur.space.
Congratulations on creating your Partner Location! There are a few factors that can help position your company to win more business.
Our team has helped Partner Locations get set up in most major US transportation hubs. We would love to help your team maximize your earning potential and provide a great Partner option for our Customers.
Here are some suggestions of simple ways to improve your profile and attract more renters.
Complete your profile
Adding a short description, adding quality photos, and setting reasonable rates make a profile stand out!
Set reasonable rates
Locations that set higher prices see far fewer (or no) Bookings through the marketplace. If you need guidance on how to price your location, reach out to our team!
Would you rather have a yard that fills up at $10 less per month, or keep rates higher and wait for someone willing to pay?
Read our article on Pricing High vs. Winning Business
Turn On Instant Approval
When a customer requests space at a Partner Location, partners will receive an email notification to "Accept" or "Decline" the Booking. As a Partner, you have 30 minutes to accept a Booking before it automatically declines. This way, customers are not waiting a day or longer to hear back from facilities.
If you do not want to miss an opportunity to accept a customer and fit the criteria below, adding Instant Approval can attract more renters to your facility:
Your company always has 1+ space available
Your profile is complete and accurate
Customers have clear instructions how to access your facility (if you are NOT 24/7, please note this very clearly in the Description and Facility Instructions)
Add Daily Parking and Truck Parking
Your facility may currently only have Monthly parking and storage options for customer now. Adding a daily option not only puts your facility in front of more customers, but you also have the opportunity to earn more per space.
Facilities that are good fits for daily storage:
Simple 24/7 access
Customers have clear instructions how to access your facility (if you don't have a guard at the entrance, you should put gate code, combo lock, or the best number to call for access in the Facility Instructions)
Portable or permanent bathrooms are a plus for overnight tractor-trailer parking, but not necessary for daily trailer and container storage.
For more articles and suggestions for Partner Locations, visit our Partner Location Bulletin on our blog.
In order for drivers to know how to get into your facility and where to park, it is crucial that each Location Profile has accurate Facility Instructions.
The "Facility Instructions" section of your Location Profile is where you can inform customers of how to access the facility (including directions or landmarks for those facilities that are not easily found via googlemaps), as well as informing customers of any particular requires before arrival.
Some examples of helpful facility instructions:
"Show your booking number to the guard at check in and they will tell you where to park."
"Your Gate code is xxxx to open the electronic gate. You can park along the left side of the yard."
"Our yard has a long driveway, you will see a large blue "Parking" sign at the road. Follow the long driveway to our gate. Gate open 7a-7p. Please call xxx-xxx-xxxx to set up a time to get a key if you need 24/7 access."
Steps to update your Facility Instructions:
- Login to your account (visit main page and click "login" in the top right)
- In the top right corner, click "Account"
- Select Locations from the drop-down
- Click Edit on the location you want to update
- Scroll down just below the map to find the text box
- Fill the in text box with your unique instructions then scroll to the bottom of the page and click Save
If you see a ‘Check Digit Error’ message underneath the Container Validation field in an interchange, this article will explain what this message means.
The Container Validation field is meant to confirm that the container number entered into the system is properly input. If there is an error with how the container number is entered, a red ‘Check Digit Error’ will appear under the Container Validation field on the current inventory and interchange report.
Every entry that has the ‘Check Digit Error’ shown needs to be edited to the proper container number. All current inventory can be edited from the Current Inventory Report, found under the Gate Management tab, by clicking the Action Button (...) on the container record that needs to be adjusted.
If ‘OK’ is displayed, then the system confirms that the container number is entered correctly.
Are you a Gate Management System yard that has accidentally checked-in a piece of equipment under the wrong customers booking? This article will guide you how to move it to the proper customers booking!
If you are a Gate Manager at a Partner yard that uses are Gate Management System, follow these steps to move inventory to a different customer's account:
Go to the Gate Management Tab on the Toolbar
Choose the ‘Interchanges’ option
Type the container/trailer/chassis number in the ‘Filter’ bar at the top of the page
Once you find the piece of inventory that needs to be moved to the correct booking, click the Action Button (....) and choose ‘Move’
Type in the correct booking number that the inventory should be stored under
Click ‘Save Changes’
The system will adjust the inventory’s interchange to properly be stored under the correct customers booking. You will be able to see the adjustments under the ‘Booking’ and ‘Customer’ fields in the interchange box.
Looking for a way to keep your parking business organized? Automated reports in SecurSpace give Partner Locations visibility over many parts of their business!
Bookings Tab
Approvals
If your facility is Request-only, you will see all approvals here. You will also get an email to click Accept or Decline when someone requests space at your facility. Partners have 30 minutes to accept a booking, and then it is auto-declined (and the customer is sent more yard options).
If you are an Instant Approval facility, you will only need to Accept a booking once your Instant Approval spaces are booked up.
All Bookings
All bookings (active and expired) will be visible here!
You can sort and download a variety of ways depending on the data you need
Booked Space Calendar: Only visible with GMS Pro Subscription
Your office team can see how many spaces are booked any time period using this report
Your team will also know how many overage spaces were used and should be billed during a time period as well
You can filter, sort, and download this to see full details
Customers can also see their booked space calendar of how many spaces they have booked vs. how many spaces they used on any day/time period.
Finances Tab
Invoices
These are invoices for each customer. Your team will see the amount that your partner location is being paid out for each invoice
Partner Locations do NOT need to send this to the customer. They receive a different invoice with their total amount charged automatically.
Customers receive invoices from SecurSpace with the total amount the customer was billed (including SecurSpace service charge).
Ready for Payout
Partner Locations have the ability to have set up their payouts from SecurSpace to be sent to their payout account:
Automatically the day it clears the website' payment processor (daily)
One time per week with all of the payouts that have cleared the website' payment processor during that week (weekly)
One time per month with all of the payouts that have cleared the website payment processor during that month (monthly)
Only when the partner manually clicks to payout to their account (manual)
When a customer pays via credit card or ACH, the SecurSpace website runs the payments through a secure payment processor. Once payment is successfully delivered to SecurSpace, the website will initiate a payout to the partner payout account based on the type of payout they have selected (daily, weekly, monthly, manual).
Any partners with weekly, Monthly, or Manual payout option selected will see the payouts waiting to be deposited in this Ready for Payout Report.
Payouts
Once payouts are sent to the partner' payout account, they are visible in Payouts report.
This shows funds that have been transferred to a partner' account from SecurSpace.
Partners can search, filter, sort, and download this report in an instant to see full data for any time period.
Account Tab
Company
Partners can update information about their company here
The main point of contact should be loaded into this tab
Partners can select and upload their reservation agreement here
Partner can select their payout type here
Locations
You can view, edit, and create new locations here
SecurSpace has a location team to assist with any location questions!
Users
Admins can add more users to an account here
There are unlimited number of users
Select the security clearance you want each user to have when signing them up in this page
Notifications
Partners select which account type they want to receive which type of notification
If you have questions about where these are being sent, reach out to support!
My Subscriptions
Eventually, any products your location is subscribed to will be visible here as well (GMS for instance)
Looking for a simple way to monetize unused space at your facility? Here are steps to get started with a Partner Account on SecurSpace!
Here are the simple steps to create a Partner Account for your company.
Visit our main page: www.secur.space
In the top right corner, you will see "Get Started". Click the button!
Make sure to toggle to "Partner" as your account type preference.
Complete the profile information and create your account
That's it! You now have a Partner Account!
How to add a location to your Partner Account:
Once logged in under your partner account, you will see a way to "add a location" on the main page or you can click "Account"--> "Locations" in the top right corner
Click "Add a Location"
Fill out location details, pricing, and add photos. Our Quality Control team must verify details before your facility shows up on the map. Please reach out to our team for assistance!
Many Partners need multiple users to have access to their SecurSpace account. Your team can add and remove unlimited users and set different privileges by following the steps below!
Editing users on your company's account only takes a few simple steps:
Login to your account (you need to have Administrator privileges to add users)
In the top right, click the "Account" drop-down and select "Users"
On the right side, you will see your current users
To remove a user, click "Remove" next to their email
To add a user, click on the button to the left of the page "Add New User"
When you add a new user, you can set the security privileges you'd like that individual to have when using your company's account.
Different Privileges
There are different privilege levels for different roles on your Partner account:
Administrator
Gate Manager
Gate Clerk
Setting up your payout account and selected your desired payout schedule is simple with these steps!
One of the benefits of listing your facility as a Partner Location on the SecurSpace marketplace is knowing that anyone who arrives to store at your facility with an active, approved Booking has already paid! Customers pay upfront for their storage needs, and once payments are fully processed in the SecurSpace system, funds become "ready for payout" in your Partner Account.
Here's how to set up your Payout Schedule:
Login to your account: https://secur.space/login
In the top right corner, click Account then click Company
Scroll towards the bottom to the Payout Schedule section.
Options are automatic deposits on a daily, weekly, monthly basis or you can log in to manually process the payout amounts.
Daily Payouts will begin the transfer to your Payout Account as soon as it has been fully processed. Weekly payouts process midnight each Sunday. Monthly payouts process midnight the last day of each month.
Important Note: ACH processing can take 3-5 business days. Recurring bookings that process on the 1st of the month = customer account is charged on the 1st and is processed into the SecurSpace account in 3-5 business days. SecurSpace transferring funds to Partner Locations takes 3-5 business days, so a recurring booking on the first of the month will typically land in the partners bank in 6-10 business days.
Congratulations on creating your Partner profile! For Customer funds to be transferred to you through SecurSpace, your team will need to set up your Payout Account.
Once you start to accept reservations through the SecurSpace platform, you will want to update your payout account to begin receiving funds.
Login to your account :https://secur.space/login
In the top right corner, click Account then click Company
At the top, in the middle of the page, click Bank
Click Add Bank Account
Add Bank Account information to receive deposits directly and click Save Bank Account